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Scheduled - Network Hardware Upgrade - 08 Jan 2014


Network Hardware Upgrade

Current Status


Detailed Description

Network Engineers, working in tandem with the hardware vendor, have identified a number of router components which must be replaced in order to minimize the risk of unplanned customer disruptions. Engineers will be replacing those components during this maintenance window as a prerequisite to prevent an unplanned extension of the upcoming router firmware upgrade maintenance, which is scheduled for the following night.

The hardware which is being replaced has redundant counterparts, and we have designed the maintenance procedure such that it minimizes customer risk of impact. Due to the nature of the working being performed, there is a chance that customer servers may experience brief periods of degraded performance.


Clients using RMS Cloud (RMS8 via 2X Client) may notice some error or warning message boxes on their screen that mention database (or SQL) connection problems. If this does occur, simply close all of the message boxes and then close and re-open RMS to continue.

Time Frame

The maintenance is scheduled to occur during the following window. While the maintenance window is set for 4 hours, we expect any disruption to last no longer than 15 minutes.


Region Start Date/Time End Date/Time
Australia (AEDST UTC+11 hrs) Wednesday, 8 January 2014 at 7:00:00 PM Wednesday, 8 January 2014 at 11:00:00 PM
United Kingdom (GMT/UTC) Wednesday, 8 January 2014 at 8:00:00 AM Wed, 8 January 2014 at 12:00:00 Noon
U.S.A. (PST UTC-8 hrs) Midnight Tues, 7 Jan 2014 -> Wed, 8 Jan 2014 Wednesday, 8 January 2014 at 4:00:00 AM

For more information on time zones or to convert these times to your local time zone please visit:


Services Affected

The following services may be affected during these maintenance works:

RMS Cloud (RMS 8 via 2X Client)

RMS 9 (Cloud)

RMS 9 (Self-Hosted)

RMS Online Client Synchronization

RMS Online Bookings Page

RMS Online API 

RMS Public API

RMS Modules (Boomgates, PABX and POS)

RMS Internet Backup

RMS Configurator

Main RMS Website

Service Requests

Post-Maintenance Steps

Once this maintenance is completed customers will be able to continue using the affected services as normal. If any error messages appear on screen, please close and re-open the program. If the errors continue after the maintenance window has passed, please contact RMS Support.


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Last modified
12:57, 24 Dec 2013


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