It is important to understand that support is limited to the RMS application itself and does not extend to the environment in which it is deployed, if you require assistance with installation from an RMS Customer Support Team Member you will need to pre-book your session by contacting the Training Coordinator on +61 8399 9462, option 5, or by email on [email protected]; charges will apply.
Before you start this procedure it is important to first perform an RMS backup of your database. If you are unsure on how to perform and RMS backup CLICK HERE for step by step instructions.
You will need to download the following file from the RMS Web Page www.rms.com.au.
Open your internet browser
Go to www.rms.com.au
Log into the Customer Support Page, by the login menu at the top right of the screen, then select Customer Support Centre (here you will require your RMS Client Number)
Once logged in go to the Downloads button at the top of the screen
Select the download button on SQLExpress 2008R2 R2 (32bit or 64bit depending on your computer), the below screen will appear.
Select 'Download Now', the below message will appear
Select Save File
When the file has completed downloading you will receive the message below, Select Run
Once you have chosen to run the file you will receive an extraction message similar to the below.
We will now walk through the options that are required to be chosen, allow RMS to work correctly with SQL 2008R2.
Select Upgrade from SQL Server 2000, SQL Server 2005 or SQL Server 2008R2
Check the box for 'I accept the license terms'. Then select Next >
Do not check the option on this screen simply select Next >.
Once the above screen appears your installation is complete, select Close.