There are six (6) common backup options for Self Hosted RMS databases. Below are the instructions for each of the six options.
IBackup is an additional module to RMS that allows you to automate your RMS backups and securely store one (1) backup per day to our servers.
Hard Disk backups will place a copy of your RMS data in the relevant days folder under your [shared data path]\backup\[day of week]. Every backup option on the backup screen by default does a hard disk backup first. This backup option should not be relied apon as your sole way to backing up your RMS program as if your computer crashes you may loose not only your RMS database but the only backups you had stored.
An External Drive backup allows you to perform a backup of your RMS database and store this safely on a memory stick or external hard drive.
This backup option is only used when you are not currently using the RMS Ibackup feature and the staff member assisting with your Service Request requires a copy of your backup.
If your system security does not allow FTP transfer this backup option will not work, therefore please ensure with your computer technician that you have the correct permissions for FTP transfer.
The Microsoft Windows backup option will allow you to burn your RMS backup to a CD or DVD.
A training version of RMS comes provided with your RMS program. To use this database you must first restore a copy of your live data into it.
This database can be used by you at any time to train your staff, or to help you become familiar with areas of the RMS system without causing any changes to your live database.
Please follow these steps to perform a backup and restore to training.