This chapter relates to Self Hosted customers and includes topics on installation, system recovery, connecting to RMS9 instructions, backup options and purge instructions.
This document assumes that your server is being replaced and RMS is currently functional on your existing server which houses your data.
This document assumes that your server has crashed and RMS is non functional and that this is the same server that houses your data. E.g. your database is stored on this computer.
It is important to understand that support is limited to the RMS application itself and does not extend to the environment in which it is deployed, if you require assistance with installation from an RMS Customer Support Team Member you will need to pre-book your session by contacting the Training Coordinator on +61 8399 9462, option 5, or by email on [email protected]; charges will apply.
This document can be used to either reinstall RMS onto a workstation whereby RMS needs to be fully re-installed or for a new workstation where the SQL Server is NOT on this PC.
This document is NOT intended for users of Windows Terminal Services, 2X or Citrix Metaframe and is intended for the use of a computer technician.
This document will guide you through the reset of the RMS Licensing system. It will not be effective if you need to run RMS on more computers than you are licensed for.
This document is used to install the RMS CONFIGURATOR onto one of your RMS computers for the first time. The Configurator must run 24/7 and have constant connection to the internet.
The RMS Configurator is designed to run as a Service on your computer. The Configurator is installed in two (2)
1. RMS Service Installation
2. RMSService Client Installation
The Service must be installed onto your designated RMS server machine.
The RMSService Client may be installed onto any computer that uses RMS, this client is designed so that you can monitor at an easy glance what the Configurator status is without having to go into – Start > Control Panel > Administrative Tools > Services.
If you host your own RMS database you WILL be required to install the RMS Online Client.
The RMS Online Client must be installed onto a computer that has 24/7 internet connection. The RMSOnline client should never be shut down.
RMS 9 is the new method of accessing your data via a web browser from anywhere you have an internet connection. Nothing to install, maintain or backup just log on and start using it.
RMS 9 is available now with several of our new enhancements already enabled. More of the traditional features and functions will progressively be moved across to RMS 9.
You can use RMS 9 to view data which is stored on the RMS Cloud or the data that you are self hosting. For now you can use RMS 9 in parallel to the traditional method of RMS 8 but soon it will replace it altogether.
If you use any of the RMS Online products you are now required to be connected to RMS 9.
Watch this short video to understand the many benefits of RMS 9;
This topic will take you through the six (6) common backup options for your Self Hosted database.