This article will take you through the steps to setup your RMS Cloud connection on a Windows Computer and/or Tablet.
Please follow these instructions on each windows computer/tablet that requires a connection to the RMS Cloud System. If you are using a MAC, please CLICK HERE to be taken to the document RMS Cloud Setup Instructions for Mac.
Download the 2X Application Server Client using the below link:
Choose to save the file to your desktop
Double click on the file named '2XClient-64.msi' you have downloaded to start the installation.
You will need to tick the 'I accept' box and click 'Next' to continue
Install to the default location and click 'Next'
Select 'Install' to begin the installation
As the installation ends you may be asked to install/update a single sign on component - Click 'NO' to this question.
At the end of the installation you will be asked if you wish to launch the 2X Client - tick the box and click 'Finish'
Select 'YES' to add one.
The 2X Application Server Client may now search for servers (and not find any); In which case it may display the 'Connection Properties' box below.
If you don't see this box, select 'Add New 2X Connection...' on the 'File' menu.
You need to now fill out the Connection/Server details as per the below information. It is imperative that you enter the details for your region as shown below for the connection to be successful:
|Region||Primary Connection||Secondary Connection|
Gateway SSL Mode
|Use system credentials (SSO):||Un-ticked (if not grayed out)|
|Username:||(See Attachment on Welcome Email)|
|Password:||(See Attachment on Welcome Email)|
NOTE: To add the Secondary Connection click 'Secondary Connections...' and then click 'Add...'. Enter the relevant address from the table above into the 'Server' field and then select 'Gateway SSL Mode'. Ensure the port is set to '443'.
Now select the 'Display' TAB and choose the following options:
NOTE: If you have multiple monitors connected to your computer you may wish to experiment with these settings to find the best configuration for your needs.
Now select the 'Local Resources' TAB and choose the following options:
NOTE: If your Internet connection is slow you may need to reduce the Display to 256 colors.
Select the 'Experience' TAB and choose Broadband Connection
NOTE: If your Internet connection is slow you may need to select Modem 56k.
Leave all options as they are on the 'Network', 'Authentication' and 'Advanced Settings' Tabs
Select the 'Advanced Settings' TAB and choose Redirect URLs to this computer
The server will now connect to the RMS Cloud system and display the list of application groups available to you.
You can now open RMS by double clicking the 'RMS Cloud' shortcut icon:
The first time you run RMS Cloud, you may see a 'Security Alert' about the server security certificate being self signed. Tick the 'Do not ask me again' option and then click 'Yes' to proceed.
If you receive a message from your Windows (or other) firewall software asking if you want to 'unblock' or 'allow' a program called 'tsclient', please do so.
You may close the 2X Application Server Client box at any time. It will simply minimize down to the system tray (near the time) so that it is always accessible.
If you are installing 2x onto an Android system please ensure that 2x is configured in the following way.
If you are a new RMS customer, then you are ready to begin your training and start configuring your database. Your Primary Support Person will be in contact with your shortly, however, you can get started now using our Self Setup Program CLICK HERE TO SEE THE RMS SELF SETUP PROGRAM
If you are an existing RMS Customer you will notice that the database you have just connected to in blank. You will now need to log a Service Request (Click here to find out how) to organise a time to migrate your existing database to the RMS Cloud system.
Once this process is complete, you must uninstall your current RMS software. This is critical to ensure your RMS data on the cloud is not overwritten.