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RMS Cloud - Troubleshooting Random Drop Outs

Symptoms

Random Drops to RMS Cloud can occur if your ISP is not one of the mainstream providers suggested below, to ensure that your connection is stable we suggest that you change your internet connection over to one of the mentioned providers.

To increase the speed of your RMS Cloud application you must also ensure that you distribute your internet connections separately within your property to maximise the available bandwidth for RMS.

Resolution

Your enjoyment of RMS9 / RMS cloud will in large part depend on the quality of your local network and your choice of Internet Service Provider (ISP). Like all things you usually get what you pay for. Whilst the cheaper plans of some of the lesser known ISP's may be appealing it could end up being a false economy. Slow or poor quality connections will reduce the response times and may result in unexpected down times.

Is the computer you are using connected to your modem/router using a Wi-Fi (wireless) connection?  If so try testing with an Ethernet connection (network cable directly from your computer to the modem/router).

To date we have not experienced any problems with the following ISPs.

Provider Web Address
Telstra Internet Direct www.telstra.com.au/internetdirect
Bigpond www.bigpond.com
Internode www.internode.on.net
iiNet www.iinet.net.au

I am with a mainstream ISP

If you are with one of the mainstream ISP mentioned above and you are still receiving consistent drop outs from RMS Cloud, please log a service request with our Support Team for further evaluation.

To assist us in investigating the issue for you to achieve a resolution in the fastest time frame please ensure that when you log your service request that you include the following information;

  1. Frequency of Drop Outs
  2. Time of Drop Outs within a day.

Watch this short tutorial on testing your Internet Speed & Quality

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Last modified
09:40, 17 Oct 2013

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