Home > RMS Cloud > RMS Cloud - Troubleshooting Permanently Slow Connection

RMS Cloud - Troubleshooting Permanently Slow Connection

Symptoms

Your RMS Cloud permanently runs slowly. 

Resolution

Your enjoyment of RMS9 / RMS cloud will in large part depend on your choice of Internet Service Provider (ISP). Like all things you usually get what you pay for. Whilst the cheaper plans of some of the lesser known ISP's may be appealing it could end up being a false economy. Slow or poor quality connections will reduce the response times and may result in unexpected down times.

 

To date we have not experienced any problems with the following ISPs.

Provider Web Address
Telstra Internet Direct www.telstra.com.au/internetdirect
Bigpond www.bigpond.com
Internode www.internode.on.net
iiNet www.iinet.net.au

Is the computer you are using connected to your modem/router using a Wi-Fi (wireless) connection?  If so try testing with an Ethernet connection (network cable directly from your computer to the modem/router).

  • You can test that your internet connection is suitable to operate RMS Cloud by running the test facility at http://www.speedtest.net
    Whilst the results are only an indicator it will give you a pretty good idea of the suitability of the connection.
  • Ideally you will need a:
    Download speed of 1.5 Megabits per second or more, and an
    Upload speed of .25 Megabits or more
  • You should also go to www.pingtest.net. Here you can test the quality of your internet connection. You may have issues running web based applications where your ping test receives a rating of less than a "C"

To assist us in investigating the issue for you to achieve a resolution in the fastest time frame please ensure that when you log your service request that you include the following information;

  1. Frequency of Speed Issues
  2. Time when Speed Issues occur within a day.

 

Watch this short tutorial on testing your Internet Speed & Quality

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Last modified
09:40, 17 Oct 2013

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