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RMS Cloud - Troubleshooting Intermittent Speed Issues

Symptoms

Your RMS Cloud system experiences intermittent speed issues. 

Resolution

Your enjoyment of RMS9 / RMS cloud will in large part depend on your choice of Internet Service Provider (ISP). Like all things you usually get what you pay for. Whilst the cheaper plans of some of the lesser known ISP's may be appealing it could end up being a false economy. Slow or poor quality connections will reduce the response times and may result in unexpected down times.

 

 

To date we have not experienced any problems with the following ISPs.

 

Provider Web Address
Telstra Internet Direct www.telstra.com.au/internetdirect
Bigpond www.bigpond.com
Internode www.internode.on.net
iiNet www.iinet.net.au

Is the computer you are using connected to your modem/router using a Wi-Fi (wireless) connection?  If so try testing with an Ethernet connection (network cable directly from your computer to the modem/router).

Are you or your staff using other applications which use even small amounts of internet bandwidth? E.g. Bit Torrent programs, Music or Video streaming (internet radio, YouTube etc)?

Is the internet connection that you are using for RMS Cloud shared with the internet or Wi-Fi used by your guests?

**To increase the speed of your RMS Cloud application ensure that you distribute your internet connections separately within your property to maximise the available bandwidth for RMS.

To assist us in investigating the issue for you to achieve a resolution in the fastest time frame please ensure that when you log your service request that you include the following information;

  1. Frequency of Speed Issues
  2. Time when Speed Issues occur within a day.

Short Tutorial on how to test your Internet Speed and Quality

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Last modified
15:52, 1 Dec 2014

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