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RMS Cloud - Cannot Login

Symptoms

Unable to log into your RMS Cloud 2X connection.

Resolution

 Check to ensure that the 2x connection has established

  1. Double click the 2x icon in the system tray
  2. Click once on the refresh button within the 2x screen

 2x cannot connect

  1. Edit the 2x connection properties and ensure that the details within the screen including username and password are the same as the ones received in the RMS Cloud welcome email
  2. Save and exit, this will force 2x to reconnect.

2x still does not connect

  1. Open your internet browser
  2. go to www.speedtest.net
  3. Click on Perform Scan
  4. If no webpage loads – please refer to Step 4)a)

No internet access

  1. If you cannot connect please contact your ISP to get resolved
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Last modified
09:40, 17 Oct 2013

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