This article will take you through the steps on how to reverse receipts which have been incorrectly processed onto an account.
Reversing of receipts would normally occur for two main reasons;
1. The original receipt was processed as the wrong receipt type
2. The original receipt was processed for an incorrect amount
Locate and edit the reservation in question
Open the account which holds the receipt you wish to reverse
Click once on the receipt you wish to reverse to highlight it.
Select the Reverse Receipt button at the bottom of the screen
If you have added reasons into your RMS system on why voids occur then select the appropriate reason from the list provided, then select Reverse Receipt.
The receipt will no longer show on the account.
To make it even easier to see what transactions have been applied to the account we have included a color legend for Transaction Types.
|Refundable Charge including partial and full refund|