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What is a Token? How do I create a Token in RMS9?


Tokenization is the process of replacing some piece of sensitive data with a value that is not considered sensitive.

The Payment Card Industry Data Security Standard, an industry-wide standard that must be met by any organization that stores, processes, or transmits cardholder data, mandates that credit card data must be protected when stored. Tokenization, as applied to payment card data, is often implemented to meet this mandate, replacing credit card numbers in some systems with a random value.


NOTE: Only one (1) token can be held against a guest at any one time.  The token created is specific to the property id, this is important to note for multi property databases.

How long does a Token last?

A token will last until the guests card expires.


First Step - Edit the Reservation or Guest

A token is created through the ‘CC Token’ button that is now visible at the bottom of the Guest Details screen/column. 

Therefore you must first edit the reservation the guest is linked to.

Second Step - Create the Token

If a token has not been created the text on the button will show red (see below).

When you choose this button the below screen will appear. 

Enter the credit card details requested, select 'Create Token'. 

If successful all fields will turn read only and the status field will turn green stating Token Exists.

Descriptions of other buttons available on this screen are; 

Delete Token:  This button will delete the token.

Create/Exit: This button will create a token then automatically exit the screen


If a token has been created the ‘CC Token’ button will show green (see above).


After a Token has been created the ‘CC Token’ button and the credit card number field will only show the last 4 digits of the Credit Card.


Payment Express (DPS)
How do I receipt using my DPS Gateway in RMS9?
Credit Card receipts can be processed in two ways when linked to a payment gateway; Using a Token Receipting without a Token In both cases the receipt will only go through the Payment Gateway if the receipt type of Credit Card is chosen. (The EFTPOS receipt type will not process through your payment gateway). Using a Token NOTE: This option will only be valid if you have first created a Token on the Guest Details, for steps on how to achieve this go to How Do I Create a Token. Receipting without a Token
How do I refund using my DPS Gateway in RMS9?
Only the last credit card receipt processed through your payment gateway can be refunded back to the original card.  Any credit card receipts processed prior to the last must be reversed instead (a reversal in RMS is equilevant to a refund in DPS) If a credit card receipt has not been processed through the payment gateway (i.e. it was processed before the gateway was turned on), then it cannot be refunded through RMS as a receipt type of credit card, in this instance an EFTPos receipt type should be used.


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Last modified
15:13, 7 Mar 2014



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