Home > PCI Compliance and Online Payments > Payment Express (DPS) > How do I refund using my DPS Gateway in RMS 8?

How do I refund using my DPS Gateway in RMS 8?

Overview

Only the last credit card receipt processed through your payment gateway can be refunded back to the original card.  Any credit card receipts processed prior to the last must be reversed instead (a reversal in RMS is equilevant to a refund in DPS)

If a credit card receipt has not been processed through the payment gateway (i.e. it was processed before the gateway was turned on), then it cannot be refunded through RMS as a receipt type of credit card, in this instance an EFTPos receipt type should be used.

IMPORTANT NOTES:

  • A refund of a credit card receipt can only be processed to the original card which was processed.
  • Only the last credit card receipt processed through your payment gateway can be refunded back to the original card.
  • Reversals of a credit card processed through your gateway, is effectively a refund not a reversal.

Refunding through your DPS Gateway

Highlight the receipt on the Guests account that you wish to refund.

Select the refund button.

The below screen will appear.

RefundingViaGateway.jpg

Change the ‘Refund Amt’ to be the figure you wish to refund back to the Guest (Remember this cannot be more that the amount the receipt was originally for).

Select OK, if the refund is successful a message will appear stating 'Approved'.

RefundReverseApprove.jpg

Select OK and the refund will be processed to the account.

Reversing a Receipt through your DPS Gateway

Highlight the receipt on the Reservations account that you wish to reverse.

Select the 'Rev Receipt' button.

The below screen will appear.  Enter the reason for your reversal and select OK.

ReversalReason.jpg

The gateway will attempt to refund the monies back to the original credit card, if the reversal is successful a message will appear stating 'Approved'.

RefundReverseApprove.jpg

Select OK and the refund will be processed to the account.

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Last modified
09:10, 17 Oct 2013

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