Only the last credit card receipt processed through your payment gateway can be refunded back to the original card. Any credit card receipts processed prior to the last must be reversed instead (a reversal in RMS is equilevant to a refund in DPS)
If a credit card receipt has not been processed through the payment gateway (i.e. it was processed before the gateway was turned on), then it cannot be refunded through RMS as a receipt type of credit card, in this instance an EFTPos receipt type should be used.
A refund performed in RMS when using a gateway is no different than a normal refund however the above rules must apply.
Using the below account as our example, to perform a refund we must first place the account into a credit status. To do this we must first void the Rack Rate charge for 375.00.
To void a charge click once to highlight the charge in question then select the 'Void Charge' button.
Select a reason for your void from the list presented, then select Void Transaction (See Reasons for more information)
Now that our account has a credit balance we can perform our refund
Select the 'Refund' button
As per the DPS Refund rules the amount to be refunded must be processed back to the original card receipted. If this card has a token then you may choose the refund type of Token.
The Refund amount will default to the credit balance amount from the account, this can be altered to a lesser amount if required, however RMS will not allow a refund greater than the credit balance.
Once you have set the refund amount, select 'Process'.