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How do I refund using my DPS Gateway in RMS9?


Only the last credit card receipt processed through your payment gateway can be refunded back to the original card.  Any credit card receipts processed prior to the last must be reversed instead (a reversal in RMS is equilevant to a refund in DPS)

If a credit card receipt has not been processed through the payment gateway (i.e. it was processed before the gateway was turned on), then it cannot be refunded through RMS as a receipt type of credit card, in this instance an EFTPos receipt type should be used.


DPS Refunding Rules

  • A refund of a credit card receipt can only be processed to the original card which was processed.
  • Only the last credit card receipt processed through your payment gateway can be refunded back to the original card.
  • Reversals of a credit card processed through your gateway, is effectively a refund not a reversal.

Refunding through your DPS Gateway

A refund performed in RMS when using a gateway is no different than a normal refund however the above rules must apply.

Information before you refund

  • To perform this refund there is one important factor to consider - The account must be in credit for a refund to be successful.
  • To perform a refund you must have security access to this process (See Security Profiles)
  • Refund transactions appear as Orange transactions


Using the below account as our example, to perform a refund we must first place the account into a credit status.  To do this we must first void the Rack Rate charge for 375.00.


To void a charge click once to highlight the charge in question then select the 'Void Charge' button.

Select a reason for your void from the list presented, then select Void Transaction (See Reasons for more information)

Now that our account has a credit balance we can perform our refund

Select the 'Refund' button

As per the DPS Refund rules the amount to be refunded must be processed back to the original card receipted.  If this card has a token then you may choose the refund type of Token.


The Refund amount will default to the credit balance amount from the account, this can be altered to a lesser amount if required, however RMS will not allow a refund greater than the credit balance.


Once you have set the refund amount, select 'Process'.




Payment Express (DPS)
How do I receipt using my DPS Gateway in RMS9?
Credit Card receipts can be processed in two ways when linked to a payment gateway; Using a Token Receipting without a Token In both cases the receipt will only go through the Payment Gateway if the receipt type of Credit Card is chosen. (The EFTPOS receipt type will not process through your payment gateway). Using a Token NOTE: This option will only be valid if you have first created a Token on the Guest Details, for steps on how to achieve this go to How Do I Create a Token. Receipting without a Token
What is a Token? How do I create a Token in RMS9?
Tokenization is the process of replacing some piece of sensitive data with a value that is not considered sensitive. The Payment Card Industry Data Security Standard, an industry-wide standard that must be met by any organization that stores, processes, or transmits cardholder data, mandates that credit card data must be protected when stored. Tokenization, as applied to payment card data, is often implemented to meet this mandate, replacing credit card numbers in some systems with a random value.   NOTE: Only one (1) token can be held against a guest at any one time.  The token created is specific to the property id, this is important to note for multi property databases.


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Last modified
14:52, 7 Mar 2014



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