This article will take you through the steps on how to perform a hyperterminal test. This test will confirm that your BoomGates are talking to your RMS system correctly.
Please note that this article will only assist customers using Windows Vista and Higher. If you are using a windows version less than this please refer to the article Hyperterminal Tests for BoomGates - Windows 95 to XP.
If using LR1 Gates: Open the BoomGate monitor, from the Device drop down list select the gate you wish to test.
If using Maintain axis Gates: Open the BoomGate monitor to the gate that you wish to test.
Once you have the correct gate monitor open select the properties button, then go to the properties tab as shown below
Make note of all the Comm Port Properties as follows;
Once you have this information documented close down all BoomGate monitors in preparation for the Hyper Terminal test.
To download Putty CLICK HERE and follow the instructions for downloading. When presented with the list of what is available to download select PuTTY: putty.exe.
Double click on Putty to start the program. If you are presented with a Security Warning click RUN.
Configure the Hyperterminal settings by selecting the option Serial on the left hand side of the screen
Select the appropriate com port as per your properties documentation
Enter in the information to the right of the screen as per your properties documentation, then choose OPEN
You will now see the below Hyper Terminal screen, ensure that you see the word connected in the bottom left corner, if so your test is ready.
With this screen open, the property must now attempt to go through the gate you are testing. If the gates signal is getting back to the computer you should see a line of information, this may differ depending on the gates you are using.
LR1 Gates: show an entire string of information after the access number is entered at the gate as shown below.
Maintain axis Gates: are real-time and as the access number is entered you will see it appear on the screen.
This now proves that the gates are not sending their signal to the computer.
This could be due to either a problem at the gate or a damaged com port etc. You will need to contact either your BoomGate technicians or Hardware technicians to investigate the issue further.
This could be due to the string of information being sent from the gates is not readable to RMS.
Screen shot the test screen above showing the string of information and email to your Primary Support Person for further investigation.