This article will take you through the steps on how to Log a service request for actioning by your Primary Support Person.
Open your Internet browser
Enter the web address www.rms.com.au then select GO or hit enter on your keyboard.
Once you are on the RMS web page select the Login option on the top right hand corner of the page, then select Customer Support Centre.
When the below page appears enter your RMS Client No. and Password.
NOTE: If you have forgotten your RMS Client No or Password click once on the words Click Here for verification of your email address, once complete you will be emailed your RMS Client No and Password.
Once logged in select the button on the top left named Customer Service
A record of your Service Requests logged will be shown on this screen.
To log a new service request select the button named 'New Service Request'
You will be taken to a screen requesting that your updated any details shown on screen if they have changed, once complete select continue.
Enter all requested information on the Service Request form. Those fields with a red asterix (*) infront of them are mandatory fields.
Once all information is entered select the submit button. You will receive a confirmation page with your Service Request number and information on how to Append more information to this service request at a later date.
Your request will be automatically emailed your Primary Support Person for actioning.