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How to Log a Service Request

Overview

This article will take you through the steps on how to Log a service request for actioning by your Primary Support Person.

 

 

Watch this short Video on how

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Steps

First Step

Open your Internet browser

Enter the web address www.rms.com.au then select GO or hit enter on your keyboard.

Second Step

Once you are on the RMS web page select the Login option on the top right hand corner of the page, then select Customer Support Centre.

Third Step

When the below page appears enter your RMS Client No. and Password.

NOTE: If you have forgotten your RMS Client No or Password click once on the words Click Here for verification of your email address, once complete you will be emailed your RMS Client No and Password.

Fourth Step

Once logged in select the button on the top left named Customer Service

Fifth Step

A record of your Service Requests logged will be shown on this screen.

To log a new service request select the button named 'New Service Request'

You will be taken to a screen requesting that your updated any details shown on screen if they have changed, once complete select continue.

Enter all requested information on the Service Request form.  Those fields with a red asterix (*) infront of them are mandatory fields.

 

Once all information is entered select the submit button.  You will receive a confirmation page with your Service Request number and information on how to Append more information to this service request at a later date.

Your request will be automatically emailed your Primary Support Person for actioning.

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Last modified
13:36, 7 Mar 2014

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