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Service Requests

Overview

Service Requests are a fantastic way to get in contact with your Primary Support Person.

Every RMS Customer has been assigned their own Primary Support Person, this person will build a relationship with you and your property ensuring that all your needs and requirements are taken care of in a timely manner.

They will contact you from time to time regardless of a Service Request being logged to ensure that you are happy with the system and see if their is anything they can assist you with.

Feature

By logging a Service Request you can choose the priority of your question our available priorities are;

Emergency - Contact to be made within 15 working minutes (Used strictly if RMS is non functional).

Urgent - Contact to be made within 3 working hours.

Requiring Advice - Contact to be made within 2 working days.

How to Log a Service Request

How to log a new service request.

How to Append (update) and Outstanding Service Request

Used when you have an outstanding service request that you wish to add further information to, this information will then be emailed to your Primary Support Person automatically.

How to Reinstate a service Request

Used when your service request has been given a solution, however you feel that the issue has not been resolved to your satisfaction, this information will then be emailed to your Primary Support Person automatically.

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Last modified
09:05, 17 Oct 2013

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