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Live Support

What is Live Support?

RemoteAssistance.jpgLive Support is a product that can be used by our customers in replacement of calling our Help line or logging a Service Request.  This product allows you to connect to an RMS Support person via a chat screen.

 

How do I Use Live Support?

You will find a yellow Live Support button which will connect your automatically to our support team in many different places including;

To the right of this article (or any article in our RMS Knowledge Base)

On your RMS9 splash screen

In RMS9 under Help > Live Support

On the RMS web site www.rms.com.au

 

To use Live Support click once on the Live Support button found in any of the above locations.  When you select the button you will be taken to a screen similar to the below.

Enter your details into the fields provided.

 

All fields are required to be completed. 

The more information you can provide in the 'Your Question' field the faster we will be able to assist you.

 

Once all the information is entered, select Submit and you will be taken to a chat page similar to the below.

An RMS Support Team member will join you in the chat to assist you with your enquiry.

 

Using the Icon bar found in the top right of the screen you will be able to Print your chat for later reference, attach a screen shot or even Rate the Support Team member you spoke to!

 

All Live Support chat sessions are recorded for coaching and training requirements.

 

Related

Allow RMS Staff Access
Remote Assistance
RMS Version Release Notes
Service Requests
Service Requests are a fantastic way to get in contact with your Primary Support Person. Every RMS Customer has been assigned their own Primary Support Person, this person will build a relationship with you and your property ensuring that all your needs and requirements are taken care of in a timely manner. They will contact you from time to time regardless of a Service Request being logged to ensure that you are happy with the system and see if their is anything they can assist you with.
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Last modified
08:26, 7 Mar 2014

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