If you require assistance with an error, an account not balancing, reporting etc, there may be times that the RMS Support staff will require access into your RMS system to investigate.
To grant access to your system, please follow the below steps.
To give RMS Staff access to your RMS system, you will need to follow the below steps
Log into your RMS9 system
Go to Help > Allow RMS Staff Access
When the below screen appears, select the date you wish to grant RMS Staff access up to.
You can now notify the RMS Support Team that they have access to your RMS system.