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Help Resources


RMS provides many platforms to access help resources including Remote Assistance, Service Requests, Live Chat, RMS Staff Access to your system and much more..

Short Video on accessing RMS Help

Watch this short Video on the different ways to get help with your RMS application.

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These features are designed to let us assist you faster with queries or issues you may have about the RMS software.  See below for a list of help resources available.


Allow RMS Staff Access
Live Support
Remote Assistance
RMS Version Release Notes
Service Requests
Service Requests are a fantastic way to get in contact with your Primary Support Person. Every RMS Customer has been assigned their own Primary Support Person, this person will build a relationship with you and your property ensuring that all your needs and requirements are taken care of in a timely manner. They will contact you from time to time regardless of a Service Request being logged to ensure that you are happy with the system and see if their is anything they can assist you with.
Uninstalling and Reinstalling the RMS9 Application
This article will take you through the steps on how to uninstall and reinstall the RMS9 Application. The RMS9 application is where you have created a shortcut on your desktop to access your RMS9 system.


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Last modified
07:36, 23 Jan 2014


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