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How do I get Card CVV Numbers?


The RMS Vault, allows you to store credit card information from Online Bookings (both from Channels and from your RMS Book Now Button) offsite in a secure location ensuring that your RMS system remains PCI Compliant.


When card information is sent to the RMS Vault CVV details will not be stored for security reasons; instead an email will be sent (using the below Hierarchy) advising you of the CVV number for the Online Booking.


The email will be sent to the email address you have provided in your RMS system under Setup > Property Options > Property Information.

If you have not provided an email address here the system will then look under Setup > Property Options > General Information > Owner Tab.

If the system fails to find a valid email address in either of the above two places you will no receive the CVV email.  A copy of this email is sent to our tech services department.

Once you have updated your email addresses above, if you cannot find a CVV email please lodge a service request stating the CVV code so that our support team can assist you.


The information will be contained within a password protected PDF attachment. 


The password you will require to open this PDF is your RMS Client Number. 


In the case that your database is RMS Central (multi property) then you will need to know your Owner RMS Client Number. 


If you are uncertain of this number please contact our support team to verify.


When you access the RMS Vault for CC information, each CC will have a randomly generated Reference Number shown, this Number can be used to search your email to locate the CVV information.


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User Access to the RMS Vault

In order for your staff to access the credit card information contained in the RMS Vault you will need to give them access in their Security Profile.

See the article Give Users Access to the RMS Vault

If you are not currently using individual user login for access to RMS we suggest this as 'Best Practice'. See Users and Security for more information on how to use this feature.

Bookings from Channels

Once the Vault is implemented by RMS (Feb 2015) credit card information from any online channel you are connected to will automatically be stored into the RMS Vault.

RMS Book Now Button and the RMS Vault

You now have the option to use the RMS Vault for your online bookings from your RMS Book Now Button.

By using this feature you will not be taking a deposit for your online bookings but instead taking credit card information as the confirmation for the bookings.  This information will be stored in the RMS Vault.

See the article Deposit Online Information

Accessing the RMS Vault

To access the RMS Vault you must be using the RMS Cloud solution via RMS 9.  You must also ensure that as a user you have been given access to the RMS Vault (see above).

See the article Accessing the RMS Vault

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Last modified
13:21, 5 Mar 2015



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