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No Availability Showing

Symptoms

No availability is showing on my Online booking pages, even though there is availability in RMS9. 

Resolution

Expired Allotments

Ensure that the allotments are still current against the appropriate Channel.

Depending on which availability option you have chosen to use for this channel will depend on where you need to go to check that the allotments are still current.

Channel Allotment

A. Log into RMS9

B. Go to Setup > Online Bookings > Channel Management

C. Edit the Channel in question

D. Select the Channel Allotment button at the bottom of the screen

E. Ensure the 'TO' date is set to a future date for each category.

F. If not edit each entry in turn and change the TO date to a minimum 1 year in advance

Default Allotments

A. Log into RMS9

B. Go to Setup > Online Bookings > Default Allotments for all Ineternet Bookings

C. Ensure the 'TO' date is set to a future date for each category.

D. If not edit each entry in turn and change the TO date to a minimum 1 year in advance

Holding back Areas

Another reason for 0 availability can be that you have only allotted 1 area to the online agent, however have chosen to hold 1 area back under the category setup screen. To check;

A. Log into RMS9

B. Go to Setup > Categories/Area

C. Edit the category in question

D. To the right note the field 'Number of Areas to hold from RMSOnline'

** When using the Online bookings interface we suggest that if you have 10 areas in a category that you allot all 10 then choose to hold 1 in the category setup.

Categories not selected to Show Online

If categories are not appearing Online at all, this may mean that you have not selected the option 'Available to RMSOnline' for the specific category;

A. Log into RMS9

B. Go to Setup > Categories/Area

C. Edit the category in question

D. To the right note the option 'Available to RMSOnline'.  If this option is not selected the category will not be able to be seen by any channel.

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Last modified
09:00, 17 Oct 2013

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