Siteminder Information
Table of Contents
Overview
Whether you are an existing Siteminder customer or you wish to sign up with them, this article will take you through the steps to make the process of using the RMSOnline interface with Siteminder easy!
Connection Information for Siteminder
In order for Siteminder to be able to connect your RMS system to your Siteminder account you will need to provide them with two pieces of information, these are;
- Your RMS Room Type IDs
- Your RMS Rate Type ID
Retrieving your Room Type IDs
From any screen in RMS9
Select Setup from the Navigation bar
Select Room Types / Rooms from the list
You will now see a list of your Room Types within RMS, the first column on this screen is titled ID, this is the Room Type ID you will be required to provide to Siteminder.
Retrieving your Rate Type ID
From any screen in RMS9
Select Charts from the Navigation bar
Select Rate Availability Chart from the list
This will open your Rate Availability Chart, select the Rate Type button on the bottom right of the screen
You will now see a list of your Rate Types within RMS, The first column on this screen is titled ID, this is the Rate Type ID that you will be required to provide to Siteminder for the Rate you have chosen to give them on the Siteminder Channel management screen.
NOTE: Even if you have chosen to control your rates in your Siteminder account you will still need to provide them with a Rate Type ID from the Rate Availability Chart so that when reservations are passed through a Rate Type can be assigned to them.
Distributor Information
Siteminder uses the RMS Distributor connection interface. This means that Siteminder sends requests to RMS to update their;
Rate and Availability
To pass Reservations
* Distributor Channels can only link to one (1) RMS rate.
What RMS sends to Siteminder on Request - Availability and Rates
| Elements | Further Information | Used with this Interface |
|---|---|---|
| Live Availability as per Allotments | Your live availability (no greater than the allotment set) |  |
| Stop Sells | Any Stop Sell Performed in the Tariff/Availability Chart | |
| Minimum Nights | Minimum length of stay set in the Tariff/Availability Chart |  |
| Maximum Nights | Maximum length of stay set in the Tariff/Availability Chart | |
| Rate Amount | Nightly Rate from the Tariff/Availability Chart | |
| No. of Guests included in Rate | Number of guests the base rate covers. | |
| Additional Rates | Rate for additional guests above what is included in the base rate | |
| Rate Description | Tariff Type description in RMS | |
| Currency | | |
| Email Notifications | Confirmation is sent by Siteminder |
What Siteminder sends to RMS for Reservations
| Element Passed in from Siteminder | Relevent field in RMS | Used with this Interface |
|---|---|---|
| Guest Surname | Surname | |
| Guest Given Name | Given | |
| Address | Address1 | |
| Town/Suburb | Town | |
| State | State | |
| Postcode | Postcode | |
| Country | Country | |
| Phone | Phone AH | |
| ||
| Adults | Adults | |
| Children | Children | |
| Infants | Infants | |
| Arrive/Depart | Arrival and Departure dates | |
| Category | Category (Room Type) | |
| Travel Agent | Online Agent | |
| Total Rate | Total Rate for Stay | |
| Rate Type | Description of Rate | |
| Special Notes | Res Notes | |
| Number of Rooms | Used for Group reservations | |
| Unique ID from Third Party Provider | |
Existing Siteminder Customer
You will need to contact Siteminder to advise of your intention to connect to RMS. To do this contact their support team on 1300 736 198.
When Siteminder have activated your property follow the instruction in the article 'Connecting Online Channels' to connect your RMS system to Siteminder.
Signing up with Siteminder
If you wish to connect to Siteminder for Channel Management, please make contact using the below number;
P: 1300 736 198 or email [email protected]
When Siteminder have activated your property follow the instruction in the article 'Connecting Online Channels' to connect your RMS system to Siteminder.
Classifications
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