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Siteminder Information

Overview

Whether you are an existing Siteminder customer or you wish to sign up with them, this article will take you through the steps to make the process of using the RMSOnline interface with Siteminder easy!

Connection Information for Siteminder

In order for Siteminder to be able to connect your RMS system to your Siteminder account you will need to provide them with two pieces of information, these are;

  1. Your RMS Room Type IDs
  2. Your RMS Rate Type ID

Retrieving your Room Type IDs

From any screen in RMS9

Select Setup from the Navigation bar

Select Room Types / Rooms from the list

You will now see a list of your Room Types within RMS, the first column on this screen is titled ID, this is the Room Type ID you will be required to provide to Siteminder. 

Retrieving your Rate Type ID

From any screen in RMS9

Select Charts from the Navigation bar

Select Rate Availability Chart from the list

This will open your Rate Availability Chart, select the Rate Type button on the bottom right of the screen

You will now see a list of your Rate Types within RMS, The first column  on this screen is titled ID, this is the Rate Type ID that you will be required to provide to Siteminder for the Rate you have chosen to give them on the Siteminder Channel management screen.

NOTE: Even if you have chosen to control your rates in your Siteminder account you will still need to provide them with a Rate Type ID from the Rate Availability Chart so that when reservations are passed through a Rate Type can be assigned to them.

Distributor Information

Siteminder uses the RMS Distributor connection interface.  This means that Siteminder sends requests to RMS to update their;

Rate and Availability

To pass Reservations

* Distributor Channels can only link to one (1) RMS rate.

What RMS sends to Siteminder on Request - Availability and Rates

Elements  Further Information Used with this Interface
Live Availability as per Allotments Your live availability (no greater than the allotment set) greentick.gif
Stop Sells Any Stop Sell Performed in the Tariff/Availability Chart greentick.gif
Minimum Nights Minimum length of stay set in the Tariff/Availability Chart File:System_Status/greentick.gif
Maximum Nights Maximum length of stay set in the Tariff/Availability Chart greentick.gif
Rate Amount Nightly Rate from the Tariff/Availability Chart greentick.gif
No. of Guests included in Rate Number of guests the base rate covers. greentick.gif
Additional Rates Rate for additional guests above what is included in the base rate greentick.gif
Rate Description Tariff Type description in RMS greentick.gif
Currency   greentick.gif
Email Notifications   Confirmation is sent by Siteminder

What Siteminder sends to RMS for Reservations

Element Passed in from Siteminder Relevent field in RMS Used with this Interface
Guest Surname Surname greentick.gif
Guest Given Name Given greentick.gif
Address Address1 greentick.gif
Town/Suburb Town greentick.gif
State State greentick.gif
Postcode Postcode greentick.gif
Country Country greentick.gif
Phone Phone AH greentick.gif
Email Email greentick.gif
Adults Adults greentick.gif
Children Children greentick.gif
Infants Infants greentick.gif
Arrive/Depart Arrival and Departure dates greentick.gif
Category Category (Room Type) greentick.gif
Travel Agent Online Agent greentick.gif
Total Rate Total Rate for Stay greentick.gif
Rate Type Description of Rate greentick.gif
Special Notes Res Notes greentick.gif
Number of Rooms Used for Group reservations greentick.gif
Unique ID from Third Party Provider   greentick.gif

Existing Siteminder Customer

You will need to contact Siteminder to advise of your intention to connect to RMS.  To do this contact their support team on 1300 736 198.

When Siteminder have activated your property follow the instruction in the article 'Connecting Online Channels' to connect your RMS system to Siteminder.

Signing up with Siteminder

If you wish to connect to Siteminder for Channel Management, please make contact using the below number;

P: 1300 736 198 or email [email protected]

When Siteminder have activated your property follow the instruction in the article 'Connecting Online Channels' to connect your RMS system to Siteminder.

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Last modified
10:16, 28 Jan 2014

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