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Expedia Information


Whether you are an existing Expedia customer or you wish to sign up with them, this article will take you through the steps to make the process of using the RMSOnline interface with Expedia easy!

Connection Information

You will need to request to have the email notification turned on at Expedia, this will ensure that you are emailed confirmation when reservations are made.

For the purpose of connecting to Expedia you will need to use the EQC Username and Password, provided to you by Expedia.

Important Information

Expedia do not send RMS CCV numbers for Expedia Collect bookings.  Therefore, when you access the RMS Vault these details will not be accessible, instead you will need to refer to your Expedia Confirmation Email for this informaiton.

How to Connect Expedia

When you connect to Expedia through the RMS9 Channel Management screen you will note that each Room Type/Rate Plan combination returned from Expedia has three entries, each entry is followed by one of the following in brackets;

Hotel Collect (The Room Type/Rate Plan that RMS will control)

Expedia Collect (Must be linked but have 'No Update' checked)

Package (Must be linked but have 'No Update' checked)

Hotel Collect Room Type/Rate Plan combinations are identifiable in Expedia as have a Rate Plan ID that ends in an 'A'.  These are the Room Type, Rate Plans that RMS will manage for you.

All other combinations must be linked so that RMS can retrieve reservations from Expedia for them, however, they MUST be ticked as 'No Update' as shown on the below screen shot.


The RMSOnline interface with Expedia allows you to control the following Expedia features direct from your RMS9 system;

What RMS sends to Expedia - Availability and Rates

Elements  Further Information Used with this Interface
Live Availability as per Allotments Your live availability (no greater than the allotment set) greentick.gif
Stop Sells Any Stop Sell Performed in the Tariff/Availability Chart greentick.gif
Minimum Nights Minimum length of stay set in the Tariff/Availability Chart File:System_Status/greentick.gif
Maximum Nights Maximum length of stay set in the Tariff/Availability Chart greentick.gif
Rate Amount Nightly Rate from the Tariff/Availability Chart greentick.gif
No. of Guests included in Rate Number of guests the base rate covers. greentick.gif
Additional Rates Rate for additional guests above what is included in the base rate greentick.gif
Rate Description Tariff Type description in RMS redcross.gif
Currency   greentick.gif
Email Notifications When a reservation is received Expedia will send the confirmation email to your property. Confirmation is sent by Expedia

What Expedia provide for Reservations

Element Passed in from Expedia Relevent field in RMS Used with this Interface
Guest Surname Surname greentick.gif
Guest Given Name Given greentick.gif
Address Address1 redcross.gif
Town/Suburb Town redcross.gif
State State redcross.gif
Postcode Postcode redcross.gif
Country Country greentick.gif
Phone Phone AH redcross.gif
Email Email greentick.gif
Adults Adults greentick.gif
Children Children greentick.gif
Infants Infants redcross.gif
Arrive/Depart Arrival and Departure dates greentick.gif
Category Category (Room Type) greentick.gif
Travel Agent Online Agent greentick.gif
Total Rate Total Rate for Stay greentick.gif
Rate Type Description of Rate greentick.gif
Special Notes Res Notes greentick.gif
Number of Rooms Used for Group reservations redcross.gif
Unique ID from Third Party Provider   greentick.gif

Existing Expedia Customer

Please contact your Expedia Market Manager and advise of your intention to connect with RMS.

When Expedia have activated your property, you will receive notification and EQC credentials from [email protected] directly.  Please keep the EQC credentials safely and follow the instructions in the article 'Connecting Online Channels' to connect your RMS system to Expedia.

E: [email protected]

Signing up with Expedia

Click HERE for information on how to sign up with Expedia

When Expedia have activated your property follow the instructions in the article 'Connecting Online Channels' to connect your RMS system to Expedia.

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Last modified
11:08, 12 Jun 2015


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