Expedia Information
Overview
Whether you are an existing Expedia customer or you wish to sign up with them, this article will take you through the steps to make the process of using the RMSOnline interface with Expedia easy!
Connection Information
You will need to request to have the email notification turned on at Expedia, this will ensure that you are emailed confirmation when reservations are made.
For the purpose of connecting to Expedia you will need to use the EQC Username and Password, provided to you by Expedia.
Important Information
Expedia do not send RMS CCV numbers for Expedia Collect bookings. Therefore, when you access the RMS Vault these details will not be accessible, instead you will need to refer to your Expedia Confirmation Email for this informaiton.
How to Connect Expedia
When you connect to Expedia through the RMS9 Channel Management screen you will note that each Room Type/Rate Plan combination returned from Expedia has three entries, each entry is followed by one of the following in brackets;
Hotel Collect (The Room Type/Rate Plan that RMS will control)
Expedia Collect (Must be linked but have 'No Update' checked)
Package (Must be linked but have 'No Update' checked)
Hotel Collect Room Type/Rate Plan combinations are identifiable in Expedia as have a Rate Plan ID that ends in an 'A'. These are the Room Type, Rate Plans that RMS will manage for you.
All other combinations must be linked so that RMS can retrieve reservations from Expedia for them, however, they MUST be ticked as 'No Update' as shown on the below screen shot.
Feature
The RMSOnline interface with Expedia allows you to control the following Expedia features direct from your RMS9 system;
What RMS sends to Expedia - Availability and Rates
| Elements | Further Information | Used with this Interface |
|---|---|---|
| Live Availability as per Allotments | Your live availability (no greater than the allotment set) |  |
| Stop Sells | Any Stop Sell Performed in the Tariff/Availability Chart | |
| Minimum Nights | Minimum length of stay set in the Tariff/Availability Chart |  |
| Maximum Nights | Maximum length of stay set in the Tariff/Availability Chart | |
| Rate Amount | Nightly Rate from the Tariff/Availability Chart | |
| No. of Guests included in Rate | Number of guests the base rate covers. | |
| Additional Rates | Rate for additional guests above what is included in the base rate | |
| Rate Description | Tariff Type description in RMS |  |
| Currency | | |
| Email Notifications | When a reservation is received Expedia will send the confirmation email to your property. | Confirmation is sent by Expedia |
What Expedia provide for Reservations
| Element Passed in from Expedia | Relevent field in RMS | Used with this Interface |
|---|---|---|
| Guest Surname | Surname | |
| Guest Given Name | Given | |
| Address | Address1 | |
| Town/Suburb | Town | |
| State | State | |
| Postcode | Postcode | |
| Country | Country | |
| Phone | Phone AH | |
| ||
| Adults | Adults | |
| Children | Children | |
| Infants | Infants | |
| Arrive/Depart | Arrival and Departure dates | |
| Category | Category (Room Type) | |
| Travel Agent | Online Agent | |
| Total Rate | Total Rate for Stay | |
| Rate Type | Description of Rate | |
| Special Notes | Res Notes | |
| Number of Rooms | Used for Group reservations | |
| Unique ID from Third Party Provider | |
Existing Expedia Customer
Please contact your Expedia Market Manager and advise of your intention to connect with RMS.
When Expedia have activated your property, you will receive notification and EQC credentials from [email protected] directly. Please keep the EQC credentials safely and follow the instructions in the article 'Connecting Online Channels' to connect your RMS system to Expedia.
Signing up with Expedia
Click HERE for information on how to sign up with Expedia
When Expedia have activated your property follow the instructions in the article 'Connecting Online Channels' to connect your RMS system to Expedia.
Classifications
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