Table of contents
- 1. Overview
- 2. Current Status
- 3. Detailed Description
- 4. Time Frame
- 4.1. Services Affected
- 4.2. Related
- 1. Overview
- 2. Current Status
- 3. Detailed Description
- 4. Time Frame
- 4.1. Services Affected
- 4.2. Related
Overview
A network outage occured at the primary RMS data center at 5.30am AEST. All RMS internet based services were offline for approximately 25 minutes.
Current Status
Resolved
Detailed Description
Customers may currently be experiencing problems with all RMS internet based services due to a dark fibre connection problem at the main RMS data center.
Time Frame
| Region | Start Date/Time | End Date/Time |
| Australia (AEST +10 hours) | Thursday, 19 June 2012 at 5:30:00 AM | Thursday, 19 June 2012 at 5:55:00 AM |
| United Kingdom (BST +1 hour) | Wednesday, 18 June 2012 at 8:30:00 PM | Wednesday, 18 June 2012 at 8:55:00 PM |
| U.S.A. (PDT -7 hours) | Wednesday, 18 June 2012 at 12:30:00 PM | Wednesday, 18 June 2012 at 12:55:00 PM |
For more information on time zones or to convert these times to your local time zone please visit:
http://www.timeanddate.com/worldclock/converter.html
Services Affected
The following services may be affected during these maintenance works:
RMS Cloud (RMS 8 via 2X Client)
RMS 9 (Cloud)
RMS 9 (Self-Hosted)
RMS Online Client Synchronisation
RMS Online Bookings Page
RMS Online API  RMS Public API
RMS Modules (Boomgates, PABX and POS)
RMS Internet Backup  RMS Configurator
Main RMS Website  Service Requests
Comments