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RMS Cloud

Modified 17:43, 14 Jun 2012 by admin

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How to run Ping Tests: This tutorial will provide you with the tools you require to successfully run Ping Tests on your computer when your RMS Cloud looses connection. By running these tests you will be able to quickly determine where the problem is and action accordingly. Table of Tests The below table includes four (4) links to ready made ping tests. Time Outs Ping Test Issue Diagnostic Who to Contact Ping Cloud Issue with connecting to Cloud Contact your RMS PSP Ping USA Issue with overseas internet connections Contact your local Tech or ISP Ping Google Issue with all internet connections Contact your local Tech or ISP Ping Router - see below for details Issue with local network Contact your local Tech How to download the Tests By clicking on each of the above tests you will be able to save this test to your computer to run. To run your Ping Router test, after downloading you must insert the IP of your default gateway. Once downloaded, right click once on the PingRouter icon Left click once on Properties Where you see Target, replace the words [Insert Ip Here], with your IP. How to find the IP of your default gateway Select your Windows Start Button In your search window type cmd When the below screen appears type ipconfig, then hit enter Information similar to the below will appear, scroll back up until you find your default gateway number as shown below. Once you have recorded this number you can close the screen using the cross in the top right hand corner. Customers outside of Australia After downloading the ping tests above you will need to make changes to the Ping Google test to be that of a website in your region, to change this follow the same instructions set above for Ping Router.
Restoring RMS Cloud to your RMS Cloud Training System: By restoring a copy of your live RMS Cloud database to your Training system you are able to explore, test and train in RMS without effecting your RMS Cloud system. First Step Begin by opening the 2X icon in the bottom right corner of your monitor, the below screen will appear. If you cannot see the menu on the left of the screen shot click once on the Folders button on the top tool bar. Second Step On the left of the screen select the tools folder, then double click the icon on the right of the screen named 'Update Training System', after a moment the below backup screen will automatically appear and complete a backup. Once the above backup is complete the system will automatically revert to the restore screen and start restoring the backup to your training system. When completed you will receive the message 'Restore was Successful', when this message appears select the OK button and restore the screen will close. Third Step You can now access your RMS Training system by opening the 2X icon in the bottom right corner of your monitor, the below screen will appear. If you cannot see the menu on the left of the screen shot click once on the Folders button on the top tool bar. On the left of the screen select the 'RMS Help Resources' folder Double click the icon on the right of the screen named 'RMS Training System'. Your training system (being a copy of your live Cloud database) will now open. Anything added into or changed within the training database will not affect your live RMS Cloud database.
Setting RMS Cloud Regional and Language Options: Explains how to set the Regional and Language Options for RMS Cloud. By default, the Regional and Language Options for RMS Cloud or '2X' user accounts are set to standard Australian settings. You should follow the steps below to customise these settings to suite your region so that RMS8 will display the correct currency format etc. Note: This operation should be performed for each RMS Cloud or '2X' user. First Step Open the 2X Client by double clicking the icon in your system tray. Second Step Select the Tools folder on the left of the screen. Third Step Double click on the icon named 'Regional and Language Options' Fourth Step On the Regional and Language Options screen select the best Format for your region on the Format tab and select your Location on the Location tab. Then click the 'OK' button. Fifth Step Right click the 2X icon in your system tray and select 'Log Off All Sessions'. Wait 30 seconds and then open RMS Cloud.
Uploading Images to RMS Cloud: These steps will assist on how to upload images to your RMS Cloud shared datapath. Images to be uploaded must be either a JPG or GIF file type. Logos to insert onto Receipts, Statements and Tax invoices should be no larger than 140 x 140 pixels in size. Images to be used in form letters must be no larger than 250kb in size. First Step On your C drive create a folder named RMSCloud, within this folder create another named Pictures. Second Step Copy all images you wish to upload into the Pictures folder from step one. Third Step Open your 2X client by double clicking the icon in your system tray. Fourth Step Go to the Tools folder on the left of the screen. Fifth Step Double click on the icon named 'Upload Pictures' Sixth Step When the below screen appears, press any key to begin copying JPG files Seventh Step Once the below appears press any key to begin copying GIF files Eigth Step When the copy is complete press any key to exit the screen. You will now be able to use these files to insert images into form letters or attach to areas under the attributes tab when an area is edited in the setup system. The file path should be similar to the below, certain details may vary which have been highlighted in bold. \\CLOUDSQL01\SharedData\[client-id]\RMSWIN\Pictures\Dusk.jpg

All troubleshooting pages

RMS Cloud - Cannot Login
RMS Cloud - Troubleshooting Freezing
RMS Cloud - Troubleshooting Intermittent Speed Issues
RMS Cloud - Troubleshooting Permanently Slow Connection
RMS Cloud - Troubleshooting Random Drop Outs
The client could not establish a connection to the remote computer
The specified remote 2X Connection could not be found

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This guide provides an overview of product features and related technologies. In addition, it contains recommendations on best practices, tutorials for getting started, and troubleshooting information for common situations.

Table of Contents

RMS Cloud Pre-Move Checklist

RMS Cloud Setup Instructions for Mac

RMS Cloud Setup Instructions for Windows Computers and Tablets

RMS Cloud Setup Instructions for your iPad

RMS Cloud Windows Printer Settings

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RMS Cloud Pre-Move Checklist
Thank you for choosing to move to RMS Cloud!
RMS Cloud Setup Instructions for Mac
This article will take you through the steps to setup your RMS Cloud connection on a Mac.
RMS Cloud Setup Instructions for Windows Computers and Tablets
This article will take you through the steps to setup your RMS Cloud connection on a Windows Computer and/or Tablet.
RMS Cloud Setup Instructions for your iPad
RMS Cloud Windows Printer Settings
This article will take you through the settings you will require to print from RMS Cloud.

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