Table of contents
What is Remote Assistance?
Remote assistance is a product that can be used by our customers in the event that we need to provide remote control support to their systems.
This product can only be used with the consent and assistance of our customers.
How do I Use Remote Assistance?
To use remote assistance click once on the image found either below or on our knowledge base home page.
You will be prompted with a question asking whether you wish to download or Run the product, select RUN.
You will be promted a second time to which again you should choose RUN.
When the product is loaded you will see a small screen with a list of names, double left click on the name of the Customer Support person you wish to connect to, then sit back and watch them work!
Technical Information
In 99% of cases RMS Remote Assistance will function without any further work at your end. If your network has an outbound firewall however, you may need to allow outbound TCP traffic on the port range 5501 - 5540 to the following IP addresses;
165.228.94.189
150.101.154.252
120.151.158.231
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